For press, interview and content-partnership requests, write to [email protected] with your outlet, deadline and what you need from us. Please mention your angle in the subject line so the right editor picks it up. We prioritise outlets that cover gambling policy, consumer protection and payments in India, and we respond faster to specific, dated questions than to generic requests for a comment on 'the industry'. If you need a quote attributed to a named editor, say so in advance and give the publication date. For bulk licensing requests, provide a representative sample page from your outlet and the territory for which rights are needed; licensing fees are negotiated on a per-page basis and depend on circulation. For panel invitations and expert comments, email [email protected] two weeks before the publication date, since our editors often travel between India and Dubai during regulator events. Interviews over the phone are recorded for accuracy and the recording is destroyed after the piece runs. We prefer written questions submitted by email because they allow precise, dated answers and a clear audit trail for later verification.
We answer most reader emails within two working days during business hours in India. On weekends and public holidays the queue slows down — expect a reply on the next working day. We log the date on the thread and send a short acknowledgement if the full reply will take longer than three days. Urgent payment or account problems are not something we can solve: contact Gampots support directly, since they are the only side that can see your real-money account. When a message describes a possible factual error on a page, the editor who wrote the page reviews it and either corrects the number or publishes a note explaining why the current version stands. If a reader disagrees with a judgement expressed in a review, we read the argument but do not promise to change the published opinion. Internal procedures require two editors to sign off on any correction, which can add a day to the reply schedule. During public holidays specific to India — Diwali, Holi, Republic Day — the queue halts for a day or two; we post a notice on the contact page in advance.
If a form is not visible on this page, your browser may be blocking scripts. In that case, write to [email protected] with your question, a short description of what you tried, and if useful a screenshot of what the Gampots account showed you. Please avoid sending sensitive data by email: do not include your real-name documents, card numbers or account passwords. We never ask for those by email, and any message that claims to come from us and asks for them is a phishing attempt — report it to [email protected]. For attachments larger than 10 MB, use a cloud link rather than an email attachment; our mail server rejects oversized files silently. Please do not send ZIP archives with passwords because our scanning tool rejects them. If an attachment is critical to your message, mention it in the body so we know to look for it. We acknowledge each attachment on receipt and delete it from the inbox once the thread is closed, keeping only the text of the correspondence in the editorial archive.
The fastest channel is email: [email protected] for site feedback, [email protected] for media, and [email protected] for personal-data questions. A postal address and company registration number are printed in the site footer and in the Terms and Conditions page. We do not run social-media customer-support channels because they lack an audit trail; messages on social platforms are read in bulk and not treated as formal correspondence. Letters by post are read, logged, and answered by email once the mailroom scans them; add your email to the letter so we can reply the same way. We do not run WhatsApp or Telegram support lines because those platforms do not meet the audit requirements of the DPDP Act for sensitive personal data. For accessibility, we accept emails in English and Hindi; translation to other languages is handled by the editor on a best-effort basis and may add a day to the reply.
We answer questions about site content: how we test offers, where a page draws its numbers from, when a review was last updated, how we handle sponsored content, and how the affiliate link flow works. We do not resolve Gampots account issues, deposit disputes, KYC checks, or bonus-balance questions — those are handled by the operator's support team on the Gampots domain. If the operator refuses to resolve a complaint, India's licensed arbitration services for consumer disputes are the next step, not the editorial inbox. When a question falls outside our scope, we try to point the reader to the correct contact: the operator's own live chat for account questions, the local banking helpline for payment disputes, and the Advertising Standards Council of India for misleading advertising complaints. We do not forward reader messages to the operator or to any partner, since that would breach the privacy policy — the reader stays in control of their own contact details and chooses when, and if, to escalate.